For a long time, HOLD has been favored by the market with good technology and good products - of course, all this is inseparable from the "good service" to undertake. Recently, the furniture upstream and downstream Dr. Shao and HOLD Machinery general manager Liu Jingsheng, HOLD dealer representative Hua Lun Machinery Zheng Hanhong conducted an in-depth exchange, told how to cooperate between HOLD Machinery and service providers to bring good products and good service to the home market.
Zheng Hanhong, general manager of Hualun Machinery, and his team, with their professional working ability, provide customers with woodworking machinery and industry market information, optimize the production system and product production line and other aspects of professional advice, with customer satisfaction as the purpose, to win more customers' affirmation.
Furniture Upstream and downstream Dr. Shao (left)
How many years have Mr. Zheng and Mr. Liu known each other? What kind of partner does Mr. Liu look like to Mr. Zheng?
In these more than 20 years of getting along, if you use three words to describe Zheng, which three words will Liu use?
First of all, Zheng is always a very honest person. The products he introduces to our customers are very suitable for use. He is also very attentive to our customer service and sincere to colleagues and friends of the company. Secondly, he has been engaged in woodworking machinery industry for more than 30 years, which can be seen that he is a very dedicated person; The third point is professional, Zheng general understanding of machinery and production line collocation, than many people in the industry are excellent.
▲ Liu Jingsheng talk to his eyes Zheng Hanhong
The most important reason why I choose to HOLD together is that we have so much in common.
First of all, our two companies share the same business philosophy and the corporate culture is also very similar, so all aspects of the cooperation process feel very smooth. Secondly, whether it is with us as a dealer, or with our terminal home business customers, we can communicate well. Of course, I believe these may be attributed to the fact that both of us have worked in world-class woodworking enterprises and have accumulated very professional abilities, so we will choose each other.
What is the most important reason why HOLD chooses to work with Zheng General team to serve the customized home industry in South China?
First of all, Mr. Zheng has been in the industry for more than 30 years, so his team is very strong and very experienced, which is one reason why it is important to choose to work with them. Second, many customers have given Hualun machinery company a good reputation, which is also the key point of our choice to cooperate with Zheng's team.
▲HOLD Machinery Liu Jingsheng and Hua Lun machinery Zheng Hanhong
In the face of the manufacturing needs of home furnaces in South China, what are the characteristics of the HOLD program?
First of all, the HOLD team has done in-depth research and development for flexible production lines in recent years, and a production line has been laid out in the Hubei factory production line for experience. Our production line for customer needs can be flexible, this is one of our big characteristics - for different needs of customers, our same production line can make different products.
The second is the workstation mode, the workstation can have a high degree of independence and flexibility, the customer can make a certain process into a workstation, and then the whole line is connected, and different projects are completed synchronously on different workstations on this line.
▲HOLD production line
Zheng Assy is a good bridge between HOLD and the market and customers - HOLD develops and manufactures excellent products to serve customers through Hualun.
So, as a service provider, what do you feel the needs of customers?
Warren is responsible for the research and manufacturing of good products in a timely and fast service to customers - because HOLD will constantly communicate and exchange views with Warren. In fact, there are many new technological developments, new needs of customers, and new models of products that require us to communicate on both sides, so as to respond to customers and give new solutions for customers to choose.
▲ Hualun machinery service customer special car
In your opinion, the reason why HOLD can become a leader in domestic woodworking equipment technology innovation, what are the three biggest advantages it has?
In my opinion, HOLD has advantages in three dimensions. First, horizontal development. HOLD can continuously develop customers and products. The second is vertical development. Through remote operation technology such as AR and VR, our service personnel can help customers follow up after-sales service and maintenance guidance without going to the customer site; Then the third is the oblique development, HOLD company is a company that is willing to make research and development investment, they can invest a lot to develop good products, bring technological innovation to the home manufacturing industry.
▲HOLD product map
What does Zheng envision his HOLD to be like in five years?
I believe HOLD5 years later can become the first choice of furniture enterprises in the world to create more "manufacturing wisdom" in this industry; Comprehensive intelligence, adding simpler applications to the working mode; Let the industry evolve in product installation, commissioning and after-sales inspection and maintenance services to give customers more convenience, more choices and more services.
It's a bold vision, but I believe it will happen! Mr. Liu, how do you plan our future?
In the future, we will strengthen research and development, and make our products to the world's leading level - this is our company's biggest ideal; HOLD will also be the most preferred furniture companies.
In the future, HOLD will continue to develop more new products from the perspective of customers, apply more cutting-edge technology to woodworking machinery, and produce more stable, efficient and advanced equipment for customers.